Terms and Privacy

Welcome to Blend it Raw and our Terms of Use and Privacy Policy

By accessing or using the websites, mobile applications or blogs (collectively, the “Sites”) provided by Blend it Raw or our subsidiaries or other affiliates (collectively, “Blend it Raw,” “we,” “us” or “our”) that link to these Terms, you agree to be bound by these Terms and all of the terms incorporated herein by reference. By using the Website you represent that you have read, understood and accepted these terms and conditions, and agree to be bound by them.

We may amend the Agreement from time to time in our sole discretion. If we make changes to these Terms, we will provide notice of such changes, the latest Agreement will be posted on the Site, and you should review the Agreement prior to using Blend it Raw Products.

Ordering

For Smoothie Boxes and other Products

You can choose to have a weekly or fortnightly regular delivery. Your order constitutes an order for an ongoing and regular purchase and delivery of boxes selected and will, subject to the rights to pause and terminate set out in these terms and conditions, continue indefinitely.

You can choose to pause (for a period of time) or terminate (indefinitely) your order. You can also choose to change a weekly delivery to a fortnightly delivery and vice versa. The cutoff day and time for ordering, changing delivery point or pausing or terminating an order is on the Sunday at 1200 hours (midday) the week before the Delivery Date. Deliveries are made on Wednesdays.

Delivery and Liability

Deliveries will, subject to these terms and conditions, be made to the Delivery Point on the Delivery Date. Blend it Raw shall be entitled to commission third parties to make the delivery.

If Blend it Raw will not be liable for any direct or indirect damage or loss (including in negligence) suffered by you or any third party in doing so. Blend it Raw shall be entitled to assume that any person accepting delivery of the Products is either the Customer or someone that is authorized to do so on behalf of the Customer.

Delays to delivery

Blend it Raw always aims to deliver on time but may from time to time be delayed and shall not be liable for failure to deliver on a timely basis.

If Blend it Raw considers that the delivery of your order is likely to be substantially delayed, Blend it Raw will contact you (via phone, text, email or your online account) to arrange an alternative delivery timeframe. If that timeframe is unacceptable to you, you may decline to accept the order and Blend it Raw will credit you with the cost of that Product. We will credit you by either crediting your credit card or alternatively crediting your account balance in your online account.

Where the Delivery Date falls on a public holiday, we reserve the right to deliver on the next working (non-public holiday) day. In any such case, we will endeavor to notify you.

Ownership and Risk

Ownership, responsibility, and risk in the Products shall pass to the Customer on delivery to the Delivery Point.

Blend It Raw Discretion

Blend it Raw has the absolute discretion to refuse the registration application of a potential Customer for any reason whatsoever;

Blend it Raw has the absolute discretion as to whether an order placed on its website is accepted and fulfilled. Blend it Raw may cancel an order for any reason whatsoever; and may, at its absolute discretion, suspend or terminate the ability of any Customer to order through the Website for any reason whatsoever.

Pricing

The prices are per product and are listed on the Website. The prices of the products are inclusive of GST. There is no additional charge for delivery. All amounts are in New Zealand dollars.

Blend it Raw reserves the right to change the prices from time to time during the term of this agreement. We will notify you of a price increase by e-mail prior to this.

Payment

You must pay to Blend it Raw for the products purchased under your account by credit card or debit card. Please contact hello@blenditraw.co.nz if you require an alternative payment method.

Blend it Raw will invoice you for your products via email and deduct the payment from your credit card or debit card, upon purchasing the product and renewals for subscriptions are charged as listed when your purchase is made. Renewals dates are subject to change and will remain in advance of your product delivery.

Payments are processed through a secure PCI compliant system. Any credit card or debit card details stored for recurring payments are done so in the Braintree system. No credit card information is stored by Blend it Raw. Payments will be received prior to products being delivered.

If your credit card or debit card is declined or failed, we will notify you and the delivery of your products may be delayed or suspended. If you are charged an incorrect amount for any product, we will refund the relevant amount to your credit card or debit card. You are liable for all costs associated with debt collection where you default in payment for any product.

Quality and Product Availability

We make every effort to ensure that our Products are delivered to you in accordance with these Terms, and we pride ourselves on delivering premium quality products to our customers. If you are unhappy with any product, please contact us at hello@blenditraw.co.nz within seven days of the date you received the product and include a photo of the product and relevant details.

If Blend it Raw agrees that a product was delivered to you in a damaged or spoiled condition, we will credit the value of the relevant item or product to your credit card or debit card.

Availability

All of our Products are subject to availability, and we reserve the right to impose quantity limits, to reject all or part on any Order, to discontinue offering certain Products and to substitute Products (including, but not limited to, specific smoothie ingredients or entire smoothie recipes) without prior notice.

We strive to provide you with high-quality Products, and given the perishable nature of certain Products and market conditions beyond our control, we may be required to make substitutions from time to time. If you are not satisfied with a substitution, please contact us at hello@blenditraw.co.nz

Allergies and Specific Dietary Requirements

The Boxes are not designed to cater for allergies or specific dietary requirements. It is your responsibility to check the ingredients in Boxes.

Liability and Indemnity

To the extent permitted by law, Blend it Raw will not be liable for any loss or damage resulting, either directly or indirectly, from any use of, or reliance on the Website or products.

The liability of Blend it Raw whether in contract, tort or otherwise, in respect of any defect in or non-compliance of a product, shall not exceed the price of the relevant product.

You agree to indemnify Blend it Raw against all liabilities, losses, claims, expenses and demands suffered or incurred by Blend it Raw, arising directly or indirectly out of your use of the Website, the products, or failure to comply with these Terms.

Resale

Unless otherwise agreed, you may not purchase boxes or any Products through the Website for the purpose of resale.

Intellectual Property

You agree that Blend it Raw owns all of the intellectual property rights existing in all concepts, systems, written, graphic and other material relating to the Boxes, the Website, and its contents.

Privacy Policy

This website privacy policy describes how Blend it Raw protects and makes use of the information you give the company when you use this website.

If you are asked to provide information when using this website, it will only be used in the ways described in this privacy policy. This policy is updated from time to time. The latest version is published on this page.

If you have any questions about this policy, please email hello@blenditraw.co.nz. We gather and use certain information about individuals in order to provide products and services and to enable certain functions on this website.
We also collect information to better understand how visitors use this website and to present timely, relevant information to them.

What data we gather

We may collect the following information:

  • Name and job title
  • Contact information including email address
  • Demographic information, such as postcode, preferences, and interests
  • Website usage data
  • Other information relevant to client inquiries
  • Other information pertaining to special offers and surveys
  • If you have agreed that we can use your information for marketing purposes, you can change your mind easily, send an email to hello@blenditraw.co.nz.
  • We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to.
  • Any personal information we hold about you is stored and processed under our data protection policy, in line with the Data Protection Act 1998.

Cookies

We may use cookies to:

  • Analyze our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content, and functions.
  • Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site.
  • Store information about your preferences. The website can then present you with the information you will find more relevant and interesting.
  • To recognize when you return to our website. We may show your relevant content, or provide the functionality you used previously.
  • Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

Security

We will always hold your information securely. To prevent unauthorized disclosure or access to your information, we have implemented strong physical and electronic security safeguards. We also follow stringent procedures to ensure we work with all personal data in line with New Zealand Laws

Links from our site

Our website may contain links to other websites. Please note that we have no control of websites outside the http://blenditraw.co.nz domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy. Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.